Terms and Conditions

Group Classes

  • Deposits for classes are accepted if a date is agreed upon for final payment prior to the booking

  • Payments for group classes are subject to a 14 day refund policy and adhere to that guideline unless the course is already in progress.

  • Once the course is in progress there are no refunds unless we cancel the course.

  • We do not accept weekly payments for classes due to the limited numbers on each course

  • If payment is not made promptly and after being notified, the space may be offered to another to ensure classes are filled

  • We reserve the right to refuse a space on our courses

  • We reserve the right to change times or dates of classes as necessary 

  • Owners remain responsible for their dogs at all times during classes

  • If individual puppies are unable to attend any sessions, classes will still go ahead with a minimum of 1 puppy

  • Whilst every care is taken to ensure the safety of both you and your dog whilst attending the course, please note that no responsibility can be accepted by Bushey Tails Ltd for any injury to yourself or your dog, or any sickness or disease contracted during our sessions

Packages (including puppy packages) 

  • Payments for these sessions can be made prior to the session via bank transfer or on the day (via our card machine or cash). We do not accept cheques.

  • We do not offer refunds for the sessions (unless the payment was made within 14 days prior to the first session)

  • We do not accept payment for packages on a "pay by session basis" as this does not constitute a bulk booking

  • We do not charge a cancellation fee, but ask that you offer us as much notice as possible to ensure other clients have the chance to take your session

  • If no confirmation, prior to the session, is received (once messaged or phoned), we reserve the right to not attend (as we do not wish to turn up at an empty home!)

  • Handlers and/or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party

By booking a session or course with us, you agree to and accept our terms and conditions, which are regularly updated and reviewed.

We only ask that you help us, whilst we help you!